Policy

How Patch handles
your documents.

A plain-English operational summary for the closed beta. It says what happens to your files today, and where the current guarantees stop.

1Who runs Patch

1.1 Patch is a product operated by NatePay, LLC, a Delaware limited liability company, and made by Caboo. NatePay, Caboo and Patch share the same founder ownership.
1.2 Questions about a document, privacy or deletion go to support@getcaboo.com.

2.1 Patch receives your email address, message, attachments and the conversation history needed to understand the request.
2.2 Attachments are inspected before use. Document work runs in a restricted environment without permission to send email, charge an account or approve its own result.
2.3 A separate read-only verifier checks a changed document before Patch can return it.

3.1 To understand a request, Patch sends the required instruction and context through OpenRouter to Google Vertex under a zero-data-retention, data-collection-disabled route.
3.2 The current route is global rather than country-pinned. NatePay has not executed an OpenRouter data-processing agreement. Do not use the beta where your organisation requires either condition.
3.3 The current route excludes training on document content, and NatePay does not use your documents to train a Patch model.
3.4 Automated completion is machine-only. A person may see a document only after Patch offers assisted completion and you accept it.

4.1 Source files, working files and finished files are held only as needed for processing, delivery, thread continuation or a saved recovery path.
4.2 When a failed request is held for recovery, the email gives its deletion date. The current default recovery hold is seven days.
4.3 A secure web download link, when Patch creates one, expires after 24 hours.
4.4 Patch has not yet published a complete retention schedule for successful files and non-content receipts. Do not use the beta for material that requires a contractual deletion deadline.
4.5 You may request deletion at support@getcaboo.com. Patch may ask you to verify access to the sending inbox before acting.

5.1 This page is an operational summary, not a Privacy Notice, Terms of Service or data-processing agreement.
5.2 Do not send identity documents, medical records, bank-account details, legally privileged material or other regulated content unless NatePay first confirms support in writing.

Questions or deletion requests